Organisers of CIIC Melbourne from March 2017 onwards

Helen Palmer has over three decades experience in helping organisations in Australia and NZ to change and learn. She is change-savvy from a professional and personal life that includes living in four different cultures, changing schools, changing homes and changing workplaces. She evolved into a change-wise practitioner motivated by the insufficient focus on people in business and technology change. She is a passionate advocate for the human factorand promotes designing change, for people and with people.  She brings energy, humour and a dash of whimsy to her work and inspires people to play to their strengths.

Helen is the founder of the specialist change consultancy Questo, which is a business platform for transforming how organisations and individuals make change in their workscape. She foresees the changing nature of work and is inspired to help people address emerging challenges at all levels.

She regularly contributes to public discourse on change, learning and design via social media including regular blog posts.  She is a popular teacher and has designed and facilitated learning experiences that have had great impact.

Helen has a Master degree in Information Management and Systems, and a Bachelor degree in Psychology/Cognitive Science.  She holds an Adjunct Research Fellow position at Monash University where she is a guest lecturer on the ‘people aspects’ in information system projects. She is a member of the Change Management Institute Global Board where she leads the Thought and Practice Leadership portfolio.

Outside her workscape Helen indulges in landscape design on her country property in the Macedon Ranges;  creates works of art with the technique of origami; records the family history; and has been known to compose a poem or three – just like three generations of ancestors.

Jorn Bettin is a Managing Partner at S23M. He loves working with high performance product development teams and has pioneered the MODA + MODE methodology for value cycle engineering, an approach that complements lean and agile techniques. MODA + MODE techniques create bridges of understanding between disciplines and organisational silos.

Jorn has facilitated transformative improvements for clients in various sectors, by dramatically reducing complexity and improving collaboration. He is a co-author of a number of books on model driven product line engineering, is an expert on semantic interoperability, and has worked in methodology leadership roles at IBM in the 1990s.

Jorn collaborates with top-level subject matter experts to uncover, validate, and activate deep domain knowledge, and to develop executable innovation strategies. Jorn has a background in mathematics and his experience covers the following industries: logistics, industrial automation, healthcare, insurance, banking, legal and accounting, telecommunications, electricity, and government.

Jorn is passionate about capturing the knowledge flow of leading domain experts to co-create organisations and systems which are understandable by future generations of humans and software tools.

Organisers of the 1st CIIC in June 2015

Jorn Bettin

Alan Miles has over 40 years’ experience in IT-related research and development, but is by no means a dinosaur.

He has developed three operating systems and a communications protocol much like internet protocol (late 1970’s), has created complex distributed monitoring and control systems for industry, including elements of artificial intelligence (mid 1980’s), an ERP (Enterprise Resource Planning) product that a number of businesses have used exclusively for more than 20 years, and he has solved a wide range of problems in a wide range of industries and situations.

Alan is currently working with partners to bring a highly innovative start-up business to a successful commencement. He likes to bring an outside-the-box point of view to problems, based on some real experience in IT and business in general.

Dr Tava Olsen is Professor of Operations and Supply Chain Management at the University of Auckland Business School.  Prior to joining Auckland, she was Professor of Operations and Manufacturing Management in the Olin Business School at Washington University in St. Louis, which she joined after serving as an Assistant Professor in the Department of Industrial and Operations Engineering at the University of Michigan, Ann Arbor.  Professor Olsen received her B.Sc. (honours) in Mathematics from the University of Auckland, New Zealand.  She earned both her M.S. in Statistics in 1992 and her Ph.D. in Operations Research in 1994 from Stanford University.

Dr. Olsen’s research interests include supply chain management; pricing and inventory control; and stochastic modelling of manufacturing, service, and healthcare systems.  Among other journals, her publications have appeared in Management Science, Operations Research, Manufacturing and Service Operations Management (M&SOM), and the Journal of Applied Probability.  Dr. Olsen has taught a wide variety of courses, including operations management, service operations, healthcare management, simulation, critical thinking, and project management, to a range of audiences from bachelors to executives.

Dr. Olsen is the Academic Director of the Centre for Supply Chain Management. She is currently an Associate Editor for Management Science, M&SOM and Operations Research, is a senior editor of Production and Operations Management, and is the Topical Editor for Supply-Chain Management for the Wiley Encyclopedia of Operations Research and Management Science. She is a past president of the Manufacturing and Service Operations (MSOM) society for which she received the society’s distinguished service award. She enjoys hiking, biking, and spending time with her two daughters.

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